Member Account
Why can't I login to my account?
Reasons for not being able to login are:
● It might be possible that the password is entered wrong. Please make sure the capitalization in English stays consistent with the previous password settings!
● If the membership email verification has not been completed, the login is invalid. Pleases refer to your email inbox and finish the verification process.
● If you are still having problems with logging in, please contact the customer service team on SofaPay's official Facebook page, thank you.
How do I view my order history?
After each transaction is completed, the SofaPay app or web version will display a transaction record page. You may print it out for your records.
If you would like to check your previous transaction records in the future, please go to the upper-right side of the homepage or select Order Inquiry in the Member Center to view all of your transaction records on this website.
